Start here. This is the direct spoken answer to practice first.
Why this question matters
Process improvement stories reveal whether the candidate notices repeated friction and fixes it without creating bureaucracy.
I noticed our deployment handoffs were inconsistent. Sometimes people posted a message, sometimes they forgot smoke checks, and sometimes nobody knew whether a risky change had a rollback plan. I proposed a lightweight release checklist with only the items we actually needed: linked PRs, migration note, feature flag or rollback plan, smoke checks, and who was watching metrics after release.